We usually have a waiting list for events and massage sessions so please be considerate and cancel at least 24 hours in advance to allow someone else to take your spot.
Regular Salt Room/ Child Sessions Policy:
We ask that adult and child salt room sessions are given a 2 hour notice for cancelations in the same day for a full refund.
Yoga, Crystal Singing Bowls, Henna, & Guided Mediations Policy:
All cancelations prior to 24 hours will receive a full refund. Because these are high demand classes and have a waiting list any cancelations under 24 hours will not receive a refund.
Massage Cancelation Policy:
If you must reschedule or cancel your appointment, please notify us at least 24 hours in advance of your appointment to avoid being charged the FULL SERVICE FEE. Any appointments rescheduled within the 24-hour timeframe will incur a change fee of $50.
Gift Certificate Policy:
Relax Salt Rooms is not responsible for lost or stolen gift cards or certificates. Gift cards and certificates cannot be redeemed for cash. Gift certificates do not expire. All gift certificate sales are FINAL SALE. NO REFUNDS. Gift cards may be redeemed for treatments, retail, or gratuity. Gift certificates should be treated as cash and must be present to redeem. Relax Salt Rooms does not accept third party gift certificates. Gift cards cannot be used to purchase another gift certificate or card. Gift card or certificate must be presented at the time of redemption. Because we frequently update the services and packages offered, after one year, gift certificates are redeemable only for the dollar value originally purchased.